Terms of service
Please read these Terms of Service carefully before using the NOVELLE VOW website or purchasing our products.
Overview
Welcome to NOVELLE VOW. This website, www.novellevow.com (the "Site"), is owned and operated by NOVELLE VOW LTD, a company registered in the United Kingdom and trading under the brand name NOVELLE VOW.
By accessing or using any part of the Site, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the Site, including browsers, customers, and contributors of content.
If you do not agree to these Terms, please do not access or use the Site or our services.
1. Online Store Terms
By using this Site, you confirm that you are at least the age of majority in your place of residence, or that you are using the Site with the consent and supervision of a parent or legal guardian where permitted by applicable law.
You may not use our products or services for any unlawful or unauthorised purpose, or violate any applicable laws or regulations.
We reserve the right to restrict or terminate access to our services where there is a material breach of these Terms or where reasonably necessary to protect our business, customers, or Site.
2. General Conditions
We reserve the right to refuse or cancel service or an order where reasonably necessary, including in circumstances involving fraud, unauthorised activity, payment issues, or violations of these Terms.
You understand that content you submit to the Site, excluding payment information, may be transferred across various networks and may involve transmission over systems that are not controlled by us.
Payment information is processed using appropriate security measures and third-party payment providers.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or our services without our prior written permission, except where permitted by applicable law.
3. Accuracy of Information
We aim to provide accurate, complete, and current information on the Site. However, occasional typographical errors, inaccuracies, or omissions may occur.
Product information, availability, prices, and other Site content may be updated or corrected from time to time.
We reserve the right to correct errors and update information when reasonably necessary.
4. Modifications to the Service and Prices
Product prices may change from time to time. Any price change will not affect an order that we have already accepted, except where permitted or required by applicable law.
We reserve the right to modify, suspend, or discontinue any part of the Site or our services where reasonably necessary.
Nothing in these Terms affects any rights you may have under applicable consumer protection laws.
5. Products and Services
We make reasonable efforts to display our products, photographs, descriptions, materials, colours, dimensions, and other information as accurately as possible.
However, the appearance of colours may vary depending on your device, monitor, browser, or display settings.
Product availability may vary. We reserve the right to discontinue or modify products where reasonably necessary.
Nothing in these Terms excludes or limits any rights or remedies available to consumers under applicable law, including rights relating to product quality, conformity, or fitness for purpose where applicable.
6. Orders, Billing, and Account Information
When placing an order, you agree to provide current, complete, and accurate billing, shipping, payment, and contact information.
We reserve the right to decline, restrict, or cancel an order where reasonably necessary, including where:
- Product information or pricing contains an obvious error.
- A product is unavailable.
- Payment cannot be authorised or completed.
- We reasonably suspect fraudulent or unauthorised activity.
- An order appears to violate these Terms or applicable law.
If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with our applicable policies and legal obligations.
For information about returns and refunds, please refer to our Returns & Refund Policy.
7. Optional Third-Party Tools
We may provide access to third-party tools or services that we do not control or operate.
Such tools may be provided by third parties and may be subject to their own terms and privacy policies.
Your use of third-party tools is subject to the applicable third-party terms.
8. Third-Party Links
Our Site may contain links to third-party websites or services.
We are not responsible for the content, availability, security, or privacy practices of third-party websites that we do not control.
We encourage you to review the terms and privacy policies of third-party websites before using them or providing personal information.
9. User Comments and Feedback
If you voluntarily submit reviews, comments, feedback, photographs, or other content to us, you grant NOVELLE VOW a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for purposes related to operating, improving, and promoting our business, subject to applicable law and any permissions required.
You are responsible for ensuring that content you submit does not violate the rights of others or contain unlawful, misleading, defamatory, or otherwise inappropriate material.
We reserve the right to remove submitted content where reasonably necessary.
10. Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
11. Errors and Omissions
From time to time, the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other content.
We reserve the right to correct such errors and update information when reasonably necessary.
If an obvious pricing or product information error affects an order, we will contact you where reasonably possible and provide an appropriate resolution in accordance with applicable law.
12. Prohibited Uses
You may not use the Site or its content:
- For any unlawful or unauthorised purpose.
- To violate applicable laws or regulations.
- To infringe the intellectual property or other rights of others.
- To interfere with or compromise the security of the Site.
- To introduce malicious code, viruses, or other harmful material.
- To engage in fraudulent or deceptive activity.
- To collect or misuse personal information belonging to others.
13. Disclaimer of Warranties and Limitation of Liability
We aim to provide reliable products, services, and website functionality. However, to the extent permitted by applicable law, the Site and certain services may be provided on an "as available" basis.
Nothing in these Terms excludes, restricts, or limits any liability or consumer right that cannot lawfully be excluded, restricted, or limited.
To the extent permitted by applicable law, NOVELLE VOW LTD will not be liable for indirect or consequential losses arising from use of the Site where such liability may lawfully be excluded.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify NOVELLE VOW LTD against reasonable losses, claims, liabilities, and expenses arising directly from your unlawful use of the Site or your material breach of these Terms.
15. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
16. Termination
These Terms remain effective unless terminated by you or us.
We may suspend or terminate your access to the Site where reasonably necessary, including where you materially breach these Terms, engage in unlawful activity, or create a security or fraud risk.
Any provisions that by their nature should continue after termination will remain effective.
17. Entire Agreement
These Terms, together with any policies or documents expressly referenced in them, constitute the agreement between you and NOVELLE VOW LTD concerning your use of the Site and our services.
Nothing in these Terms is intended to exclude or limit rights that consumers may have under applicable law.
18. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where applicable, consumers may also have mandatory rights and protections under the laws of the country or jurisdiction in which they reside. Nothing in these Terms is intended to deprive consumers of mandatory protections that cannot lawfully be excluded.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised "Last Updated" date.
Changes will generally apply from the date they are posted and will not retrospectively alter rights relating to orders already accepted, except where required or permitted by applicable law.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
Brand Name: NOVELLE VOW
Operating Company: NOVELLE VOW LTD
Company Registration Number: 16907541
Registered Office: Suite 15260, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: support@novellevow.com
Phone: +44 7599 697162
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Last Updated: 6 September 2026