Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What is Moissanite?
Moissanite is a brilliant gemstone known for its exceptional sparkle and durability. With a higher refractive index than diamonds, it delivers an even more dazzling shine.
How long does order processing take?
Standard production time is 7–12 business days, with an optional expedited service (5–7 business days). Special or custom designs may require an additional 1–3 business days.
How can I request expedited production?
We offer expedited production for most pieces, reducing the process to 5–7 business days. Please contact our support team to confirm availability.
Do you have physical inventory?
As an online-only brand, most of our pieces are made to order and we do not maintain large ready-to-ship inventory.
Do you offer product warranty?
All our jewellery pieces come with a lifetime manufacturer warranty covering manufacturing defects only. Please refer to our Warranty page for full terms and exclusions.
Why might jewelry change color over time?
Exposure to chemicals, sweat, or friction can cause oxidation and discoloration. We recommend regular cleaning with professional tools and proper storage to maintain brilliance.
How should I care for my jewelry?
Avoid contact with chemicals, clean regularly with a soft cloth, and store your jewelry in a dry, safe jewelry box.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging and condition. Please review our Return Policy page for full details and eligibility.
Do you offer customization?
Yes, we provide various customization options including engraving, gemstone selection, and chain length adjustments. Contact us for a personalized design quote.
What is S925 sterling silver?
S925 sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals (typically copper), offering durability and resistance to tarnish for everyday wear.
Where are your products made?
Each piece is meticulously crafted by skilled artisans in modern workshops, combining traditional craftsmanship with advanced technology.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor delivery status.
Do you offer international shipping?
Yes. We offer complimentary standard shipping to customers in Australia and selected international regions. Please refer to our Shipping Policy page for supported destinations, delivery timelines, and fees.
What happens if no one is available to sign for delivery?
The courier may leave a pickup notice or provide options to reschedule delivery, depending on the carrier and destination.
Are your Moissanite stones certified?
Yes, each Moissanite stone comes with a certificate verifying its authenticity and quality.
Are lab-grown diamonds certified?
Our lab-grown diamonds are accompanied by certification from recognized gemological institutions where applicable.