Standard production time is 7-12 business days, with express options available for 5-7 business days. Bracelets or custom designs may take an additional 1-3 days.

Use our online ring size guide or visit a local jeweller for an accurate measurement.

Yes. Express production is available for most pieces, with production time reduced to approximately 5–7 business days. Please contact our customer care team before placing your order to confirm availability.

Yes. If you need to update your ring size, design, or other order details, please contact us as soon as possible. We’ll do our best to accommodate your request, provided your order has not yet entered production, been engraved, or shipped.

We offer flexible payment options. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Maestro), as well as PayPal, Google Pay, and Apple Pay.

Novelle Vow ships to Australia and selected destinations worldwide, including the United States, Canada, the United Kingdom, New Zealand, and more. Available shipping destinations and options will be displayed at checkout.

Yes. We offer complimentary standard shipping on orders to most destinations worldwide. If you prefer a faster delivery option, expedited shipping is available for an additional fee at checkout.

Any applicable customs duties, import taxes, or other local charges depend on the regulations of your destination country. If additional fees are required, they are the responsibility of the recipient.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and tracking link. You can use the tracking link to follow your order’s delivery status.

We currently operate online only and do not offer in-person or in-studio collection. All orders are shipped directly to your delivery address.

Yes. Most of our pieces are made to order and carefully crafted after your purchase, with close attention to detail and quality.

Our jewellery features lab-grown diamonds and moissanite, selected for their beauty, brilliance, and quality. NOVELLE VOW does not offer natural or mined diamonds.

Our jewellery is crafted from 10K, 14K, and 18K gold, 925 sterling silver, lab-grown diamonds, moissanite, and carefully selected gemstones. We thoughtfully select our materials with quality, beauty, and responsible sourcing in mind.

Moissanite is a lab-created gemstone known for its exceptional brilliance, fire, and durability. It is not a diamond, but its remarkable sparkle and strength make it a beautiful alternative for engagement rings and fine jewellery.

Yes. Moissanite is a beautiful alternative to diamond, offering exceptional brilliance, durability, and value. Its distinctive sparkle makes it a popular choice for engagement rings and fine jewellery.

Yes. Our moissanite stones come with certification verifying their key characteristics and quality.

Yes. Lab-grown diamonds are real diamonds with the same chemical composition and essentially the same physical and optical properties as natural diamonds. The key difference is their origin: lab-grown diamonds are created in a controlled laboratory environment rather than mined from the earth.

Yes. Our lab-grown diamonds come with certification from recognised gemological laboratories, providing details about the diamond’s key characteristics and specifications.

No. Every NOVELLE VOW order comes with a complimentary jewellery box, perfect for gifting or safely storing your jewellery.

Yes. We offer bespoke ring design services, allowing you to create a piece that reflects your unique style and love story. Get in touch with our team to start your custom design journey.

We offer a 30-day return period for eligible, unworn items in their original condition and packaging. Please visit our Returns Policy for full details, including eligibility and exclusions.

Yes. Selected pieces can be personalised with options such as engraving, gemstone selection, and chain length adjustments. Contact our team to discuss your preferences and available customisation options.

To start a return, please contact our customer care team at support@novellevow.com. Include your order number, the item(s) you wish to return, and the reason for your return. Our team will guide you through the next steps.

Tarnishing can occur when jewellery is exposed to moisture, sweat, chemicals, perfumes, or other environmental factors. Proper care, regular cleaning, and storing your jewellery in a dry, protected place can help preserve its shine and appearance.

Keep your jewellery away from moisture, chemicals, perfumes, and lotions. After wearing, gently wipe it with a soft cloth and store it in a dry, protected place.