Shipping Policy
Complimentary Standard Shipping & Expedited Shipping Options
At Novelle Vow, we are committed to providing reliable and secure delivery for our jewellery customers worldwide.
Novelle Vow is operated by NOVELLE VOW LTD, a company incorporated in the United Kingdom. We serve customers across Australia, the United States, the United Kingdom, New Zealand, Canada, the European Union, and other supported international regions.
Orders are processed through our international fulfilment network and shipped securely to customers based on their destination. Tracking information is provided once your order has been dispatched.
1. Order Processing & Fulfilment Time
All orders are processed after payment confirmation.
Orders placed after 5:00 PM CST (Central Standard Time) will be processed on the next business day.
Most orders require 1-3 business days for processing before production or shipment begins.
Because many of our jewellery pieces are handcrafted or made-to-order, production times may vary depending on the product style and customization requirements.
Production Time:
Handcrafted and made-to-order jewellery typically requires 7-15 business days for production before shipment.
Some ready-to-ship items may be dispatched sooner.
2. Shipping Methods & Delivery Estimates
| Destination | Shipping Method | Processing Time | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Australia | Standard Shipping | 1-3 business days + production time | 5-7 business days after dispatch | Free |
| Australia | Expedited Shipping | 1-3 business days + production time | 3-5 business days after dispatch | $36 AUD |
| New Zealand | Standard Shipping | 1-3 business days + production time | 5-7 business days after dispatch | Free |
| New Zealand | Expedited Shipping | 1-3 business days + production time | 3-5 business days after dispatch | $36 AUD |
| United States | Standard Shipping | 1-3 business days + production time | 7-15 business days after dispatch | Free |
| United States | Expedited Shipping | 1-3 business days + production time | 5-8 business days after dispatch | $36 AUD |
| United Kingdom | Standard Shipping | 1-3 business days + production time | 7-15 business days after dispatch | Free |
| United Kingdom | Expedited Shipping | 1-3 business days + production time | 5-8 business days after dispatch | $36 AUD |
| Canada & European Union | Standard Shipping | 1-3 business days + production time | 7-15 business days after dispatch | Free |
| Canada & European Union | Expedited Shipping | 1-3 business days + production time | 5-8 business days after dispatch | $36 AUD |
| Other Supported International Regions | Standard / Expedited | Varies | Depends on destination | Calculated at checkout |
Delivery estimates are provided as a guide only and may vary due to destination, customs clearance procedures, carrier operations, weather conditions, or other circumstances outside our control.
3. Shipping Information
- A signature may be required upon delivery for security purposes.
- Customers must provide a complete and accurate shipping address during checkout.
- If you need to update your shipping address, please contact our customer support team as soon as possible after placing your order.
- For security reasons, deliveries require a valid residential or business address.
4. Duties & Taxes
Customers are responsible for any customs duties, import taxes, or local charges that may apply depending on the destination country and local regulations.
These charges are determined by local customs authorities and are outside of Novelle Vow's control.
We recommend checking with your local customs office if you have questions regarding potential import charges before placing an order.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number provided to monitor your delivery progress through the applicable carrier's tracking system.
If you experience any issues with tracking your order, please contact our customer support team and we will be happy to assist you.
6. Contact Us
If you have any questions regarding shipping, delivery times, or your order status, please contact us:
Email: support@novellevow.com
Phone: +44 7599 697162
Company:
NOVELLE VOW LTD
Registered Office:
61 Bridge Street, London, United Kingdom