Privacy policy

Novelle Vow ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from our website www.novellevow.com (the "Site").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to an individual. This does not include anonymized or de-identified data.

  • Contact Information: Name, billing address, shipping address, phone number, and email address.
  • Financial Information: Payment card details and transaction information (processed securely by third-party payment providers).
  • Account Information: Username, password, preferences, and settings.
  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.
  • Device Information: IP address, browser type, device identifiers, and network information.
  • Usage Information: Interactions with the Site, including pages visited and actions taken.

Sources of Personal Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you use the Site.
  • From service providers and partners who assist in operating our business.

How We Use Your Personal Information

  • To provide, operate, and improve our Services.
  • To process payments, fulfill orders, and manage returns or exchanges.
  • To communicate with you regarding your orders, account, or customer support inquiries.
  • To send marketing and promotional communications (you may opt out at any time).
  • To detect and prevent fraud and ensure the security of our Services.
  • To comply with legal obligations.

How We Disclose Personal Information

  • With service providers such as payment processors, shipping partners, and IT providers.
  • With Shopify, which hosts our online store and supports essential e-commerce functions.
  • With legal or regulatory authorities when required by law.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

Security and Retention

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data, and to opt out of certain marketing communications.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United Kingdom. Where required, we rely on appropriate safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@novellevow.com

Last updated: 31 January 2026